@font-face {
  font-family: "eService Home Heebo";
  src: url("assets/heebo-variable.ttf") format("truetype");
  font-weight: 100 900;
  font-display: swap;
}
#es-home {
  --paper: #f8f6f1;
  --white: #fff;
  --ink: #122438;
  --muted: #52606d;
  --subtle: #68737c;
  --line: #dedbd4;
  --accent: #ad4115;
  --accent-hover: #8e330e;
  --accent-soft: #fff0e5;
  --orange-light: #ffb382;
  --navy: #0e2033;
  --header-size: 74px;
  --shell: 1240px;
  --gutter: clamp(18px, 4vw, 58px);
  --ease: cubic-bezier(.2, .7, .22, 1);
}
#es-home *, #es-home *::before, #es-home *::after { box-sizing: border-box; }
#es-home [hidden] { display: none !important; }
html:has(#es-home) { scroll-behavior: smooth; }
#es-home {
  margin: 0;
  background: var(--paper);
  color: var(--ink);
  font-family: "eService Home Heebo", Arial, sans-serif;
  line-height: 1.58;
  -webkit-font-smoothing: antialiased;
}
#es-home a { color: inherit; text-decoration: none; }
#es-home button { font: inherit; color: inherit; cursor: pointer; }
#es-home img { display: block; max-width: 100%; }
#es-home h1, #es-home h2, #es-home h3, #es-home p, #es-home figure { margin: 0; }
#es-home em { color: var(--accent); font-style: normal; }
#es-home :focus-visible { outline: 2px solid var(--accent); outline-offset: 4px; }
#es-home [id] { scroll-margin-top: calc(var(--header-size) + 16px); }
#es-home .shell {
  width: min(var(--shell), calc(100% - 2 * var(--gutter)));
  margin-inline: auto;
}
#es-home .symbols { position: absolute; width: 0; height: 0; overflow: hidden; }
#es-home .icon {
  width: 19px;
  height: 19px;
  display: inline-block;
  flex: none;
  stroke: currentColor;
  stroke-width: 1.65;
  stroke-linecap: round;
  stroke-linejoin: round;
  fill: none;
}
#es-home .skip-link {
  position: fixed;
  z-index: 20;
  inset: 9px 12px auto auto;
  transform: translateY(-150%);
  padding: 10px 17px;
  border-radius: 8px;
  background: var(--ink);
  color: var(--white);
}
#es-home .skip-link:focus { transform: none; }
#es-home .sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip-path: inset(50%);
  white-space: nowrap;
}
#es-home .site-header {
  position: sticky;
  top: 0;
  z-index: 10;
  border-block-end: 1px solid var(--line);
  background: rgba(248, 246, 241, .96);
  backdrop-filter: blur(14px);
}
#es-home .header-inner {
  min-height: var(--header-size);
  display: grid;
  grid-template-columns: 1fr auto 1fr;
  align-items: center;
  gap: 26px;
}
#es-home .logo { display: inline-block; width: fit-content; }
#es-home .logo img { width: 144px; height: auto; }
#es-home .site-nav, #es-home .header-actions { display: flex; align-items: center; }
#es-home .site-nav { gap: clamp(18px, 2.5vw, 36px); }
#es-home .site-nav a {
  position: relative;
  padding-block: 12px;
  font-size: .9rem;
  font-weight: 620;
  color: var(--muted);
}
#es-home .site-nav a::after {
  content: "";
  position: absolute;
  inset: auto 0 6px;
  height: 1px;
  background: var(--accent);
  transform: scaleX(0);
  transform-origin: right;
  transition: transform .22s var(--ease);
}
#es-home .site-nav a:hover, #es-home .site-nav a[aria-current] { color: var(--accent); }
#es-home .site-nav a:hover::after, #es-home .site-nav a[aria-current]::after { transform: scaleX(1); }
#es-home .header-actions { justify-self: end; gap: 9px; }
#es-home .reading-progress {
  position: absolute;
  inset: auto 0 -1px;
  height: 2px;
  pointer-events: none;
}
#es-home .reading-progress span {
  display: block;
  height: 100%;
  background: var(--accent);
  transform: scaleX(0);
  transform-origin: right;
}
#es-home .menu-toggle {
  width: 42px;
  height: 42px;
  display: none;
  place-content: center;
  gap: 5px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: var(--white);
}
#es-home .menu-toggle span {
  display: block;
  width: 17px;
  height: 1.5px;
  background: currentColor;
  transition: transform .2s;
}
#es-home .menu-toggle[aria-expanded="true"] span:first-child { transform: translateY(3.25px) rotate(45deg); }
#es-home .menu-toggle[aria-expanded="true"] span:last-child { transform: translateY(-3.25px) rotate(-45deg); }
#es-home .button {
  min-height: 48px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 9px;
  padding: 10px 17px;
  border: 1px solid transparent;
  border-radius: 8px;
  font-size: .96rem;
  font-weight: 700;
  line-height: 1.25;
  transition: background-color .2s, border-color .2s, box-shadow .2s;
}
#es-home .button .icon { width: 17px; height: 17px; }
#es-home .button-primary {
  background: var(--accent);
  color: var(--white);
  box-shadow: 0 8px 20px rgba(116, 45, 15, .17);
}
#es-home .button-primary:hover { background: var(--accent-hover); box-shadow: 0 9px 22px rgba(116, 45, 15, .24); }
#es-home .button-outline { border-color: var(--line); background: rgba(255, 255, 255, .6); }
#es-home .button-outline:hover, #es-home .button-text:hover { background: var(--white); border-color: #cfc6bd; }
#es-home .button-text .icon { color: var(--accent); }
#es-home .button-small { min-height: 40px; padding-inline: 12px; font-size: .84rem; }
#es-home .actions { display: flex; flex-wrap: wrap; gap: 9px; margin-top: 25px; }
#es-home .hero {
  display: grid;
  align-items: center;
  min-height: min(740px, calc(100svh - var(--header-size)));
  padding-block: clamp(42px, 8vh, 93px);
  background: radial-gradient(ellipse at 15% 50%, #f4ebe0 0, transparent 50%);
}
#es-home .hero-grid {
  display: grid;
  grid-template-columns: minmax(0, .86fr) minmax(0, 1.31fr);
  align-items: center;
  gap: clamp(26px, 5.2vw, 84px);
}
#es-home .eyebrow {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 9px;
  color: var(--muted);
  font-size: .85rem;
  font-weight: 690;
  line-height: 1.4;
}
#es-home .eyebrow-dot, #es-home .footer-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--accent);
  flex: none;
}
#es-home .eyebrow-dot { box-shadow: 0 0 0 4px #f3dfd2; }
#es-home .muted-divider { color: #8d8277; }
#es-home .hero h1 {
  margin: 19px 0 20px;
  font-size: clamp(4rem, 7.4vw, 7rem);
  font-weight: 715;
  letter-spacing: -.059em;
  line-height: .99;
}
#es-home .hero-description { max-width: 35ch; color: var(--muted); font-size: clamp(1rem, 1.6vw, 1.24rem); }
#es-home .hero-benefits {
  display: flex;
  gap: 8px 14px;
  flex-wrap: wrap;
  margin: 25px 0 0;
  padding: 0;
  list-style: none;
  font-size: .8rem;
  color: var(--muted);
  font-weight: 580;
}
#es-home .hero-benefits li { display: flex; gap: 4px; align-items: center; }
#es-home .hero-benefits .icon { width: 15px; height: 15px; color: var(--accent); }
#es-home .demo-frame {
  min-width: 0;
  padding: clamp(12px, 1.65vw, 22px);
  border: 1px solid #e0d3c7;
  border-radius: 17px;
  background:
    radial-gradient(ellipse at 95% 0, #fff5ea 0, transparent 62%),
    radial-gradient(#cbb9a8 1px, transparent 1px) 0 0 / 17px 17px,
    #f3ece3;
  --state-ink: #83380f;
  --state-bg: #fff0e2;
  --state-edge: #e8c4af;
}
#es-home .demo-frame[data-stage="assigned"] { --state-ink: #244d78; --state-bg: #eaf1fb; --state-edge: #c6d6ee; }
#es-home .demo-frame[data-stage="resolved"] { --state-ink: #17634a; --state-bg: #e5f4ec; --state-edge: #bbd9c8; }
#es-home .frame-heading, #es-home .frame-footer {
  display: flex;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 6px 13px;
  align-items: center;
  color: #514c46;
  font-size: .75rem;
  font-weight: 610;
}
#es-home .frame-heading { margin-block-end: 12px; }
#es-home .frame-tools { display: inline-flex; align-items: center; gap: 8px; }
#es-home .ticket-playback {
  min-width: 34px;
  min-height: 34px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: none;
  gap: 4px;
  padding: 0 8px;
  border: 1px solid #d8c7b8;
  border-radius: 7px;
  background: #fffaf4;
  color: var(--accent);
  font-size: .73rem;
  font-weight: 680;
  white-space: nowrap;
  transition: background-color .2s, border-color .2s;
}
#es-home .ticket-playback:hover { border-color: #c7a58d; background: var(--white); }
#es-home .ticket-playback .icon { width: 17px; height: 17px; }
#es-home .frame-index, #es-home .frame-footer > span:first-child, #es-home .window-label, #es-home .window-reference {
  display: inline-flex;
  gap: 7px;
  align-items: center;
}
#es-home .frame-index bdi, #es-home .route-code {
  font-family: ui-monospace, Consolas, monospace;
  letter-spacing: .04em;
  font-size: .67rem;
  font-weight: 650;
}
#es-home .frame-index i { width: 12px; height: 2px; background: var(--accent); }
#es-home .frame-footer { min-height: 24px; margin-block-start: 11px; }
#es-home .frame-footer .footer-dot, #es-home .sample-label .footer-dot { width: 6px; height: 6px; }
#es-home .ticket-window {
  position: relative;
  overflow: hidden;
  border: 1px solid #d8d3ca;
  border-radius: 12px;
  background: var(--white);
  box-shadow: 0 18px 38px rgba(55, 38, 22, .13), 0 2px 5px rgba(55, 38, 22, .05);
}
#es-home .window-bar {
  min-height: 55px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 9px;
  padding: 9px 15px;
  border-block-end: 1px solid #edeae5;
}
#es-home .window-label { font-size: .94rem; }
#es-home .app-mark, #es-home .knowledge-icon {
  display: grid;
  place-items: center;
  width: 30px;
  height: 30px;
  border-radius: 7px;
  background: var(--accent-soft);
  color: var(--accent);
}
#es-home .app-mark .icon { width: 17px; height: 17px; }
#es-home .window-reference { color: var(--subtle); font-size: .76rem; }
#es-home .window-reference bdi { font-family: ui-monospace, Consolas, monospace; color: var(--ink); }
#es-home .window-reference > span { width: 1px; height: 12px; background: var(--line); }
#es-home .ticket-steps {
  position: relative;
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 5px;
  padding: 8px 10px;
  border-block-end: 1px solid #edeae5;
  background: #fbfaf7;
}
#es-home .ticket-step {
  position: relative;
  min-height: 41px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  padding: 5px;
  border: 1px solid transparent;
  border-radius: 7px;
  background: transparent;
  color: var(--muted);
  font-size: .83rem;
  font-weight: 690;
  line-height: 1.2;
  transition: background-color .2s, border-color .2s;
}
#es-home .ticket-step:hover { background: var(--white); border-color: var(--line); }
#es-home .ticket-step span, #es-home .chapter-number {
  display: grid;
  place-items: center;
  flex: none;
  width: 23px;
  height: 23px;
  border: 1px solid var(--line);
  border-radius: 50%;
  background: var(--white);
  font: 650 .66rem ui-monospace, Consolas, monospace;
}
#es-home .ticket-step[aria-pressed="true"] { border-color: var(--state-edge); background: var(--state-bg); color: var(--state-ink); }
#es-home .ticket-step[aria-pressed="true"] span { border-color: var(--state-ink); background: var(--state-ink); color: var(--white); }
#es-home .ticket-step[data-complete] span { border-color: #b9d6c7; background: #e5f4ec; color: #17634a; }
#es-home .ticket-meter {
  position: absolute;
  inset: auto 10px 0;
  height: 2px;
  overflow: hidden;
  border-radius: 2px;
  background: #e9e1d9;
  pointer-events: none;
}
#es-home .ticket-meter span {
  display: block;
  height: 100%;
  background: linear-gradient(to left, #e68c55, var(--accent));
  transform: scaleX(0);
  transform-origin: right;
}
#es-home .demo-frame[data-stage="resolved"] .ticket-meter span { background: #28765a; }
#es-home .ticket-grid { display: grid; grid-template-columns: minmax(0, 1.54fr) minmax(156px, 1fr); }
#es-home .ticket-main, #es-home .ticket-activity { min-width: 0; padding: clamp(14px, 1.75vw, 24px); }
#es-home .ticket-title h2 {
  margin-top: 9px;
  font-size: clamp(1.14rem, 1.65vw, 1.54rem);
  line-height: 1.16;
  font-weight: 735;
}
#es-home .pill {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  min-height: 23px;
  padding: 2px 8px;
  border-radius: 999px;
  white-space: nowrap;
  font-size: .72rem;
  font-weight: 690;
}
#es-home .pill-state {
  background: var(--state-bg);
  color: var(--state-ink);
  transition: background-color .24s, color .24s;
}
#es-home .pill i { width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
#es-home .pill-orange { background: #fff0e2; color: #843811; }
#es-home .pill-blue { background: #eaf1fb; color: #244d78; }
#es-home .pill-green { background: #e5f4ec; color: #17634a; }
#es-home .pill-neutral { background: #eeedf0; color: #53515d; }
#es-home .ticket-location { margin-top: 5px; color: var(--subtle); font-size: .77rem; }
#es-home .ticket-location span { padding-inline: 2px; }
#es-home .ticket-fields {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
  margin: 16px 0 0;
}
#es-home .ticket-fields > div {
  padding: 8px 9px;
  border: 1px solid #ebe8e2;
  border-radius: 8px;
  background: #fcfbf8;
}
#es-home .ticket-fields dt { display: flex; align-items: center; gap: 4px; color: var(--muted); font-size: .72rem; }
#es-home .ticket-fields dt .icon { width: 13px; height: 13px; }
#es-home .ticket-fields dd { margin: 3px 0 0; font-size: .82rem; font-weight: 700; line-height: 1.4; }
#es-home .ticket-note {
  min-height: 44px;
  display: flex;
  align-items: center;
  gap: 7px;
  margin-top: 13px;
  padding: 9px 10px;
  border-radius: 7px;
  background: var(--state-bg);
  color: var(--state-ink);
  font-size: .76rem;
  font-weight: 610;
  line-height: 1.35;
  transition: background-color .24s, color .24s;
}
#es-home .ticket-note .icon { width: 15px; height: 15px; }
#es-home .ticket-activity { border-inline-start: 1px solid #ebe8e2; background: #f9f8f5; }
#es-home .ticket-activity > p { font-weight: 720; font-size: .84rem; }
#es-home .ticket-timeline { margin: 15px 0 0; padding: 0; list-style: none; }
#es-home .ticket-timeline li {
  position: relative;
  min-height: 48px;
  padding-inline-start: 19px;
  color: var(--muted);
}
#es-home .ticket-timeline li::before {
  content: "";
  position: absolute;
  z-index: 1;
  inset: 5px 0 auto auto;
  width: 9px;
  height: 9px;
  border: 1px solid #a4a4a2;
  border-radius: 50%;
  background: #f9f8f5;
}
#es-home .ticket-timeline li:not(:last-child)::after {
  content: "";
  position: absolute;
  inset: 12px 4px -5px auto;
  width: 1px;
  background: linear-gradient(#70a692, #70a692) top / 100% 0 no-repeat #d8d3cb;
  transition: background-size .5s var(--ease);
}
#es-home .ticket-timeline strong, #es-home .ticket-timeline time { display: block; font-size: .76rem; }
#es-home .ticket-timeline time { direction: ltr; text-align: right; font: .67rem ui-monospace, Consolas, monospace; }
#es-home .ticket-timeline li:not(.is-current, .is-complete) time { visibility: hidden; }
#es-home .ticket-timeline li.is-current { color: var(--ink); }
#es-home .ticket-timeline li.is-current::before {
  border-color: var(--state-ink);
  background: var(--state-ink);
  box-shadow: 0 0 0 3px var(--state-bg);
  animation: esh-ticket-focus .63s var(--ease) both;
}
#es-home .ticket-timeline li.is-complete::before { border-color: #30765a; background: #30765a; }
#es-home .ticket-timeline li.is-complete::after { background-size: 100% 100%; }
#es-home .ticket-timeline li.is-current time { animation: esh-queue-arrive .37s .12s var(--ease) both; }
#es-home .chapter { padding-block: clamp(64px, 8.5vw, 114px); }
#es-home .chapter-heading, #es-home .case-grid, #es-home .automation-grid, #es-home .faq-grid {
  display: grid;
  align-items: center;
  gap: clamp(24px, 5vw, 72px);
}
#es-home .chapter-heading { grid-template-columns: 1.3fr .7fr; align-items: end; margin-block-end: 28px; }
#es-home .chapter-heading > p { max-width: 37ch; padding-block-end: 3px; }
#es-home .chapter-number { color: var(--accent); }
#es-home .chapter h2, #es-home .closing h2 {
  margin-top: 12px;
  font-size: clamp(2.45rem, 4.65vw, 4.55rem);
  font-weight: 710;
  letter-spacing: -.045em;
  line-height: 1.03;
}
#es-home .chapter-heading > p, #es-home .automation-copy > p:not(.eyebrow), #es-home .case-copy > p:not(.eyebrow), #es-home .closing-copy > p:not(.eyebrow) {
  font-size: clamp(1rem, 1.5vw, 1.16rem);
  line-height: 1.65;
  color: var(--muted);
}
#es-home .quiet-link {
  display: inline-flex;
  gap: 8px;
  align-items: center;
  width: fit-content;
  margin-top: 20px;
  padding-block: 4px;
  border-block-end: 1px solid #d7b29c;
  color: var(--accent);
  font-size: .95rem;
  font-weight: 700;
}
#es-home .quiet-link:hover { border-color: currentColor; }
#es-home .quiet-link .icon { width: 16px; height: 16px; }
#es-home .product { border-block: 1px solid var(--line); background: #fffdfa; }
#es-home .workbench {
  border: 1px solid #dcd7ce;
  border-radius: 13px;
  background: var(--white);
  box-shadow: 0 14px 40px rgba(43, 31, 21, .07);
}
#es-home .workbench-bar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
  padding: 8px 12px;
  border-block-end: 1px solid var(--line);
  border-radius: 13px 13px 0 0;
  background: #f7f5ef;
}
#es-home .view-tabs { display: flex; flex-wrap: wrap; gap: 4px; }
#es-home .view-tabs button {
  min-height: 44px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 5px 11px;
  border: 1px solid transparent;
  border-radius: 7px;
  background: transparent;
  color: var(--muted);
  font-size: .88rem;
  font-weight: 690;
}
#es-home .view-tabs button:hover { background: rgba(255, 255, 255, .7); }
#es-home .view-tabs button[aria-selected="true"] {
  border-color: #ded8cf;
  background: var(--white);
  color: var(--accent);
  box-shadow: 0 2px 6px rgba(43, 31, 21, .05);
}
#es-home .view-tabs .icon { width: 17px; height: 17px; }
#es-home .sample-label { display: flex; gap: 7px; align-items: center; color: var(--muted); font-size: .75rem; }
#es-home .workbench-panel { min-height: 345px; padding: clamp(16px, 2.6vw, 32px); }
#es-home .panel-heading { margin-block-end: 18px; }
#es-home .panel-heading h3 { font-size: clamp(1.27rem, 2.1vw, 1.8rem); line-height: 1.2; }
#es-home .panel-heading p { margin-top: 4px; color: var(--muted); font-size: .88rem; }
#es-home .queue { border: 1px solid #e4e0d9; border-radius: 9px; overflow: hidden; }
#es-home .queue-row {
  display: grid;
  grid-template-columns: minmax(0, 1.7fr) repeat(3, minmax(0, .65fr));
  gap: 12px;
  align-items: center;
  min-height: 55px;
  padding: 7px 14px;
  border-block-start: 1px solid #eeeae4;
  font-size: .85rem;
}
#es-home .queue-row strong, #es-home .queue-row small { display: block; }
#es-home .queue-row small { color: var(--subtle); }
#es-home .queue-labels { min-height: 35px; border: 0; background: #f7f5f1; color: var(--muted); font-size: .75rem; font-weight: 670; }
#es-home .queue-priority { background: #fffaf4; box-shadow: inset -3px 0 var(--accent); }
#es-home .report-grid { display: grid; grid-template-columns: .8fr .8fr 1.35fr; gap: 12px; }
#es-home .metric-card, #es-home .chart-card {
  min-width: 0;
  padding: 15px;
  border: 1px solid #e4e0d9;
  border-radius: 9px;
  background: #fcfbf8;
}
#es-home .metric-card { display: flex; flex-direction: column; justify-content: center; }
#es-home .metric-card > span, #es-home .chart-card figcaption { font-size: .88rem; font-weight: 710; }
#es-home .metric-card strong { display: block; align-self: flex-start; margin: 4px 0; font-size: clamp(1.7rem, 3.5vw, 2.75rem); line-height: 1.2; color: var(--accent); }
#es-home .metric-card small { color: var(--muted); font-size: .74rem; }
#es-home .chart-bars {
  height: 127px;
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: clamp(6px, 1.35vw, 16px);
  margin-top: 9px;
}
#es-home .chart-bars div { display: grid; grid-template-rows: 14px minmax(0, 1fr) 16px; gap: 2px; text-align: center; }
#es-home .chart-bars span, #es-home .chart-bars small { color: var(--muted); font-size: .68rem; }
#es-home .chart-bars i {
  width: 100%;
  height: var(--bar);
  align-self: end;
  border-radius: 4px 4px 0 0;
  background: #c16234;
  transform-origin: bottom;
  animation: esh-bar-rise .65s var(--bar-delay, 0ms) var(--ease) both;
}
#es-home .chart-bars div:nth-child(2) { --bar-delay: 75ms; }
#es-home .chart-bars div:nth-child(3) { --bar-delay: 150ms; }
#es-home .chart-bars div:nth-child(4) { --bar-delay: 225ms; }
#es-home .chart-bars div:nth-child(5) { --bar-delay: 300ms; }
#es-home .chart-bars div:last-child i { background: var(--accent); }
#es-home .knowledge-list { margin: 0; padding: 0; display: grid; gap: 8px; list-style: none; }
#es-home .knowledge-list li {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 11px;
  padding: 9px 12px;
  border: 1px solid #e4e0d9;
  border-radius: 8px;
  background: #fcfbf8;
}
#es-home .knowledge-list strong, #es-home .knowledge-list small { display: block; }
#es-home .knowledge-list strong { font-size: .91rem; }
#es-home .knowledge-list small { color: var(--muted); font-size: .75rem; }
#es-home .automation {
  color: #f6f6f3;
  background: radial-gradient(ellipse at 16% 4%, #243546 0, transparent 60%), var(--navy);
}
#es-home .automation-grid { grid-template-columns: minmax(0, .88fr) minmax(0, 1.12fr); }
#es-home .automation em, #es-home .automation .quiet-link { color: var(--orange-light); }
#es-home .automation .quiet-link { border-color: #8b654e; }
#es-home .automation .eyebrow, #es-home .automation .automation-copy > p:not(.eyebrow) { color: #c3d0dd; }
#es-home .automation .chapter-number { color: #ffb382; border-color: #725d52; background: #2a3340; }
#es-home .automation .automation-copy > p:not(.eyebrow), #es-home .case-copy > p:not(.eyebrow) { margin-top: 18px; }
#es-home .route-board {
  min-width: 0;
  border: 1px solid #526272;
  border-radius: 14px;
  background: radial-gradient(rgba(180, 202, 222, .19) 1px, transparent 1px) 0 0 / 19px 19px, #12263a;
  box-shadow: 0 20px 60px #05101c66;
}
#es-home .route-bar, #es-home .route-result {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 12px 15px;
  background: #172b3e;
  font-size: .81rem;
}
#es-home .route-bar { justify-content: space-between; border-block-end: 1px solid #3e5061; border-radius: 14px 14px 0 0; font-weight: 680; }
#es-home .route-bar > span:first-child { display: inline-flex; align-items: center; gap: 7px; }
#es-home .route-bar .icon, #es-home .route-result .icon { color: var(--orange-light); }
#es-home .route-code { color: #bcc9d5; }
#es-home .route-switch {
  display: flex;
  justify-content: center;
  gap: 7px;
  padding: 14px 14px 3px;
}
#es-home .route-switch button {
  min-height: 42px;
  padding: 6px 11px;
  border: 1px solid #536679;
  border-radius: 7px;
  background: #132639;
  color: #dbe5ed;
  font-size: .83rem;
  font-weight: 690;
}
#es-home .route-switch button:hover { background: #23384c; }
#es-home .route-switch button[aria-pressed="true"] { border-color: #e89868; background: #503523; color: #ffe4d3; }
#es-home .automation :focus-visible { outline-color: var(--orange-light); }
#es-home .route-diagram {
  --branch-gap: 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  padding: 13px clamp(12px, 4vw, 48px) 19px;
}
#es-home .route-node {
  min-height: 59px;
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 8px 11px;
  border: 1px solid #4a5d70;
  border-radius: 9px;
  background: #1a3147;
}
#es-home .route-start, #es-home .route-condition { width: min(100%, 245px); }
#es-home .route-node small, #es-home .route-node strong { display: block; }
#es-home .route-node small { color: #bbcad9; font-size: .68rem; }
#es-home .route-node strong { font-size: .86rem; line-height: 1.25; }
#es-home .route-icon {
  width: 31px;
  height: 31px;
  display: grid;
  place-items: center;
  flex: none;
  border-radius: 7px;
  background: #2c465f;
  color: #d0e2f2;
}
#es-home .route-icon .icon { width: 17px; height: 17px; }
#es-home .route-connector { position: relative; width: 1px; height: 17px; background: var(--orange-light); }
#es-home .route-fork {
  display: block;
  width: calc(50% + var(--branch-gap) / 2);
  height: 30px;
  overflow: visible;
  flex: none;
  fill: none;
}
#es-home .route-track { stroke: #73859a; stroke-width: 1px; }
#es-home .route-trace {
  opacity: 0;
  stroke: #ffb382;
  stroke-width: 2px;
  stroke-dasharray: 1;
  stroke-linecap: round;
  filter: drop-shadow(0 0 4px #e58e595a);
}
#es-home .route-board[data-active="routine"] .route-trace-routine, #es-home .route-board[data-active="urgent"] .route-trace-urgent { opacity: 1; }
#es-home .route-branches {
  width: 100%;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: var(--branch-gap);
}
#es-home .route-branches .route-node { transition: background-color .25s, border-color .25s; }
#es-home .route-branches .route-node[aria-current] {
  border-color: #eea37a;
  background: #4b352a;
  box-shadow: 0 0 0 3px #eb8a4d20;
}
#es-home .route-node[aria-current] .route-icon { background: #6c412c; color: #ffcbac; }
#es-home .route-result {
  min-height: 58px;
  border-block-start: 1px solid #3e5061;
  border-radius: 0 0 14px 14px;
  color: #dce6ee;
}
#es-home .case { background: #f9f5ee; }
#es-home .case-grid { grid-template-columns: minmax(0, .86fr) minmax(0, 1.14fr); }
#es-home .case-figure {
  min-width: 0;
  padding: clamp(18px, 3.1vw, 38px);
  border: 1px solid #e1d5c7;
  border-radius: 13px;
  background:
    radial-gradient(ellipse at 12% 20%, #fae1ce 0, transparent 56%),
    repeating-linear-gradient(0deg, transparent 0 21px, #b98b6a22 21px 22px),
    repeating-linear-gradient(90deg, transparent 0 21px, #b98b6a22 21px 22px),
    #fff9ef;
}
#es-home .case-figure-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 6px;
}
#es-home .case-figure-header strong { font-size: 1.85rem; font-weight: 820; letter-spacing: -.04em; }
#es-home .case-figure-header span { color: #654936; font-size: .86rem; font-weight: 700; }
#es-home .case-track {
  position: relative;
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 7px;
  margin: 34px 0 26px;
  padding: 0;
  list-style: none;
  text-align: center;
}
#es-home .case-track::before {
  content: "";
  position: absolute;
  inset: 29px 16% auto;
  height: 2px;
  background: repeating-linear-gradient(to left, #af6943 0 7px, transparent 7px 12px);
}
#es-home .case-track li { position: relative; z-index: 1; display: flex; flex-direction: column; align-items: center; }
#es-home .case-icon {
  width: 59px;
  height: 59px;
  display: grid;
  place-items: center;
  margin-bottom: 12px;
  border: 1px solid #c79b7e;
  border-radius: 13px;
  background: #fffaf3;
  color: #87401e;
  box-shadow: 0 5px 13px #6539191a;
}
#es-home .case-track li:nth-child(2) .case-icon { border-color: var(--accent); background: var(--accent); color: white; }
#es-home .case-icon .icon { width: 27px; height: 27px; }
#es-home .case-track strong { font-size: .92rem; }
#es-home .case-track small, #es-home .case-figure figcaption { color: #64584f; font-size: .75rem; }
#es-home .case-figure figcaption { padding-top: 11px; border-block-start: 1px solid #e1d3c4; }
#es-home .faq { padding-block: clamp(55px, 7vw, 85px); border-block: 1px solid var(--line); background: #fffdfa; }
#es-home .faq-grid { grid-template-columns: minmax(0, .8fr) minmax(0, 1.2fr); align-items: start; }
#es-home .faq-items details { border-block-start: 1px solid var(--line); }
#es-home .faq-items details:last-child { border-block-end: 1px solid var(--line); }
#es-home .faq-items summary {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  padding: 14px 2px;
  cursor: pointer;
  list-style: none;
  font-size: clamp(.96rem, 1.5vw, 1.13rem);
  font-weight: 720;
}
#es-home .faq-items summary::-webkit-details-marker { display: none; }
#es-home .faq-items summary:hover { color: var(--accent); }
#es-home .faq-items details p { max-width: 59ch; padding: 0 2px 14px; color: var(--muted); }
#es-home .plus { position: relative; display: block; flex: none; width: 22px; height: 22px; color: var(--accent); }
#es-home .plus::before, #es-home .plus::after { content: ""; position: absolute; background: currentColor; inset: 10px 4px auto; height: 1.5px; }
#es-home .plus::after { transform: rotate(90deg); transition: transform .2s; }
#es-home details[open] .plus::after { transform: rotate(0); }
#es-home .closing { padding-block: clamp(34px, 5.7vw, 78px); }
#es-home .closing-card {
  display: grid;
  grid-template-columns: 1fr auto;
  align-items: end;
  gap: 24px;
  padding: clamp(26px, 5vw, 64px);
  border-radius: 15px;
  color: #fffaf5;
  background: radial-gradient(ellipse at 7% 12%, #624233 0, transparent 61%), #16283a;
}
#es-home .closing-card .eyebrow { color: #e7d2c4; }
#es-home .closing-card .chapter-number { border-color: #926750; background: #352e2b; color: #ffbf9a; }
#es-home .closing-copy > p:not(.eyebrow) { max-width: 43ch; margin-top: 15px; color: #e0e2e4; }
#es-home .closing-actions { display: flex; flex-direction: column; gap: 7px; align-items: stretch; }
#es-home .closing-actions .button-primary { background: #ffd4b5; color: #4e260f; box-shadow: none; }
#es-home .closing-actions .button-primary:hover { background: #ffe4ce; }
#es-home .closing-actions .button-text { color: #fff7f0; }
#es-home .closing-actions .button-text .icon { color: #ffbd95; }
#es-home .closing-actions .button-text:hover { border-color: #8f7b72; background: #ffffff12; }
#es-home .closing-card :focus-visible { outline-color: var(--orange-light); }
#es-home .site-footer { border-block-start: 1px solid var(--line); }
#es-home .footer-inner {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px 24px;
  padding-block: 18px;
  color: var(--muted);
  font-size: .82rem;
}
#es-home .footer-inner .logo img { width: 116px; }
#es-home .footer-inner .quiet-link { margin-top: 0; font-size: .82rem; }
@keyframes esh-arrive {
  from { opacity: .08; translate: 0 22px; }
  to { opacity: 1; translate: none; }
}
@keyframes esh-section-arrive {
  from { opacity: .35; translate: 0 14px; }
  to { opacity: 1; translate: none; }
}
@keyframes esh-window-arrive {
  from { opacity: .45; translate: 0 9px; }
  to { opacity: 1; translate: none; }
}
@keyframes esh-bar-rise { from { transform: scaleY(.12); } to { transform: scaleY(1); } }
@keyframes esh-ticket-focus {
  0% { box-shadow: 0 0 0 0 var(--state-bg); }
  45% { box-shadow: 0 0 0 7px var(--state-bg); }
  100% { box-shadow: 0 0 0 3px var(--state-bg); }
}
@keyframes esh-ticket-sweep {
  from { transform: translateX(105%); }
  to { transform: translateX(-105%); }
}
@keyframes esh-queue-arrive {
  from { opacity: .35; translate: 7px 0; }
  to { opacity: 1; translate: none; }
}
@keyframes esh-route-signal {
  0% { opacity: 0; transform: translateY(0); }
  20%, 80% { opacity: 1; }
  100% { opacity: 0; transform: translateY(17px); }
}
@keyframes esh-route-draw {
  from { stroke-dashoffset: 1; }
  to { stroke-dashoffset: 0; }
}
@keyframes esh-route-arrival {
  0%, 100% { box-shadow: 0 0 0 3px #eb8a4d20; }
  48% { box-shadow: 0 0 0 6px #eb8a4d30, 0 0 24px #eb8a4d40; }
}
@keyframes esh-case-signal {
  from { transform: scaleX(0); opacity: .2; }
  to { transform: scaleX(1); opacity: .85; }
}
@media (prefers-reduced-motion: no-preference) {
#es-home .hero-copy > * { animation: esh-arrive .7s var(--hero-beat, 0ms) var(--ease) both; }
#es-home .hero-copy > :nth-child(2) { --hero-beat: 65ms; }
#es-home .hero-copy > :nth-child(3) { --hero-beat: 135ms; }
#es-home .hero-copy > :nth-child(4) { --hero-beat: 205ms; }
#es-home .hero-copy > :nth-child(5) { --hero-beat: 260ms; }
#es-home.has-scroll-motion [data-reveal]:not(.reveal-in, :focus-within) {
    opacity: .35;
    translate: 0 14px;
  }
#es-home .reveal-in { animation: esh-section-arrive .66s var(--reveal-delay, 0ms) var(--ease) both; }
#es-home :is(.workbench, .route-board, .case-figure, .faq-items) { --reveal-delay: 80ms; }
#es-home .reveal-in:focus-within { --reveal-delay: 0ms; }
#es-home .ticket-window { animation: esh-window-arrive .64s .07s var(--ease) both; }
#es-home .ticket-window::after {
    content: "";
    position: absolute;
    z-index: 2;
    inset: 0;
    background: linear-gradient(113deg, transparent 26%, #ffe3c961 48%, transparent 68%);
    pointer-events: none;
    animation: esh-ticket-sweep 1.25s .22s var(--ease) both;
  }
#es-home .workbench.reveal-in :is(.queue-row:not(.queue-labels), .knowledge-list li) {
    animation: esh-queue-arrive .53s var(--row-delay, 110ms) var(--ease) both;
  }
#es-home .workbench :is(.queue-row:nth-child(3), .knowledge-list li:nth-child(2)) { --row-delay: 185ms; }
#es-home .workbench :is(.queue-row:nth-child(4), .knowledge-list li:nth-child(3)) { --row-delay: 260ms; }
#es-home .route-board.reveal-in .route-connector::after {
    content: "";
    position: absolute;
    inset: 0 -2px auto auto;
    width: 5px;
    height: 5px;
    border-radius: 50%;
    background: #ffe0cb;
    box-shadow: 0 0 10px #ffb382;
    animation: esh-route-signal .5s .38s var(--ease) both;
  }
#es-home .route-board.reveal-in[data-active="routine"] .route-trace-routine, #es-home .route-board.reveal-in[data-active="urgent"] .route-trace-urgent {
    animation: esh-route-draw .72s .14s cubic-bezier(.4, 0, .25, 1) both;
  }
#es-home .route-board.reveal-in .route-branches .route-node[aria-current] {
    animation: esh-route-arrival .52s .84s var(--ease) both;
  }
#es-home .case-figure.reveal-in .case-track::after {
    content: "";
    position: absolute;
    inset: 29px 16% auto;
    height: 2px;
    background: var(--accent);
    transform-origin: right;
    animation: esh-case-signal 1.1s .4s var(--ease) both;
  }
#es-home .case-figure.reveal-in .case-icon {
    animation: esh-arrive .55s var(--case-beat, .22s) var(--ease) both;
  }
#es-home .case-track li:nth-child(2) { --case-beat: .47s; }
#es-home .case-track li:nth-child(3) { --case-beat: .72s; }
}
@media (hover: hover) and (pointer: fine) and (prefers-reduced-motion: no-preference) {
#es-home [data-tilt] {
    transform: var(--panel-tilt, none);
    transition: transform .24s var(--ease);
  }
}
@media (max-width: 1020px) {
#es-home .hero-grid { gap: 26px; }
#es-home .header-inner { gap: 18px; }
#es-home .site-nav { gap: 20px; }
}
@media (max-width: 870px) {
#es-home { --header-size: 64px; }
#es-home .header-inner { grid-template-columns: 1fr auto; gap: 0 12px; }
#es-home .site-nav { grid-row: 2; grid-column: 1 / -1; flex-wrap: wrap; gap: 0 18px; }
#es-home .nav-ready .menu-toggle { display: grid; }
#es-home .nav-ready .site-nav {
    position: absolute;
    inset: calc(100% + 1px) 0 auto;
    display: none;
    padding: 7px var(--gutter) 15px;
    border-block-end: 1px solid var(--line);
    background: var(--paper);
    box-shadow: 0 16px 25px #192a3c15;
  }
#es-home .nav-ready .site-nav.is-open { display: grid; gap: 0; }
#es-home .nav-ready .site-nav a { min-height: 44px; border-block-end: 1px solid var(--line); }
#es-home .nav-ready .site-nav a:last-child { border: 0; }
#es-home .nav-ready .site-nav a::after { display: none; }
#es-home .logo img { width: 126px; }
#es-home .hero { min-height: auto; padding-block: 39px 48px; }
#es-home .hero-grid, #es-home .case-grid, #es-home .automation-grid { grid-template-columns: minmax(0, 1fr); }
#es-home .hero h1 { font-size: clamp(3.7rem, 10.4vw, 6rem); }
#es-home .hero-description { max-width: 44ch; }
#es-home .chapter-heading, #es-home .faq-grid { grid-template-columns: 1fr; gap: 13px; }
#es-home .chapter-heading > p { max-width: 50ch; }
}
@media (max-width: 580px) {
#es-home .hero { padding-block-start: 32px; }
#es-home .hero h1 { margin-block: 13px 16px; font-size: clamp(3.4rem, 12.4vw, 4.65rem); }
#es-home .hero-benefits { margin-top: 16px; }
#es-home .actions { margin-top: 18px; gap: 4px; }
#es-home .actions .button { padding-inline: 11px; }
#es-home .frame-heading, #es-home .frame-footer { font-size: .69rem; }
#es-home .ticket-playback > span { display: none; }
#es-home .frame-footer { min-height: 41px; align-content: center; }
#es-home .window-bar { min-height: 46px; padding: 7px 10px; }
#es-home .ticket-steps { padding: 6px; gap: 3px; }
#es-home .ticket-step { gap: 4px; font-size: .77rem; }
#es-home .ticket-step span { width: 19px; height: 19px; font-size: .6rem; }
#es-home .ticket-grid { grid-template-columns: 1fr; }
#es-home .ticket-activity { border-inline-start: 0; border-block-start: 1px solid #ebe8e2; }
#es-home .ticket-timeline { margin-top: 9px; }
#es-home .ticket-timeline li { min-height: 30px; }
#es-home .ticket-timeline li > span { display: flex; align-items: center; justify-content: space-between; gap: 5px; }
#es-home .ticket-fields { margin-top: 11px; }
#es-home .ticket-note { min-height: 51px; }
#es-home .workbench-bar { display: block; padding: 6px; }
#es-home .workbench-bar .sample-label { padding: 5px 5px 1px; }
#es-home .view-tabs { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); }
#es-home .view-tabs button { padding-inline: 3px; gap: 3px; font-size: .76rem; }
#es-home .view-tabs .icon { width: 13px; height: 13px; }
#es-home .queue-row { grid-template-columns: minmax(0, 1fr) auto; gap: 4px 8px; padding: 9px; }
#es-home .queue-row > span:nth-child(3), #es-home .queue-row > span:nth-child(4) { font-size: .73rem; color: var(--muted); }
#es-home .queue-labels {
    position: absolute;
    width: 1px;
    height: 1px;
    min-height: 0;
    overflow: hidden;
    clip-path: inset(50%);
    white-space: nowrap;
    padding: 0;
  }
#es-home .report-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
#es-home .chart-card { grid-column: 1 / -1; }
#es-home .metric-card, #es-home .chart-card { padding: 10px; }
#es-home .route-diagram { --branch-gap: 6px; padding-inline: 9px; }
#es-home .route-node { padding-inline: 7px; gap: 6px; }
#es-home .route-icon { width: 26px; height: 26px; }
#es-home .route-icon .icon { width: 15px; height: 15px; }
#es-home .route-node strong { font-size: .79rem; }
#es-home .case-track strong { font-size: .82rem; }
#es-home .case-track small { font-size: .71rem; }
#es-home .closing-card { grid-template-columns: 1fr; }
#es-home .closing-actions { max-width: 270px; }
}
@media (max-width: 360px) {
#es-home .header-actions .button-small { display: none; }
#es-home .hero h1 { font-size: 3.25rem; }
#es-home .frame-index bdi { font-size: .6rem; }
#es-home .view-tabs .icon { display: none; }
}
@media (max-height: 740px) and (min-width: 871px) {
#es-home .hero { padding-block: 32px 45px; }
}
@media (min-width: 1500px) and (min-height: 850px) {
#es-home .hero { min-height: auto; padding-block: 58px; }
#es-home .hero h1 { font-size: 6rem; }
#es-home .chapter { padding-block: 62px; }
#es-home .faq { padding-block: 54px; }
#es-home .closing { padding-block: 45px; }
}
@media (prefers-reduced-motion: reduce) {
html:has(#es-home) { scroll-behavior: auto; }
#es-home *, #es-home *::before, #es-home *::after { animation: none !important; transition: none !important; }
}
#es-home { box-sizing: border-box; width: 100%; font-size: 1rem; }
#es-home .reading-progress { position: fixed; inset: 0 0 auto; z-index: 1000; }